Shipping and Refund Policy
**Shipping Policy**
We post orders every Monday, unless there is a Public Holiday recognised by Victoria on that day. If a public holiday falls on the Monday, we will post on Tuesday.
We post to all non-restricted states (VIC, NSW, QLD, ACT and SA). We are able to post to restricted states if a concierge service is organised by the buyer. We can put you in contact with a concierge service if required, please email us petesperfectsplants3805@gmail.com
Express postage starts from $16. Postage will automatically be calculated at check out.
We can combine orders provided you follow our guidelines:
- Only orders placed between Monday and Saturday can be combined. We do not combine orders placed on Sundays.
- Put your previous order number/s in the comments of your new order.
- Select shipping, not pick up, on all orders. We will refund your excess postage less 10%. E.g. if your postage is $16 and you have paid $32 you will get a refund of $14.40.
We use Australia Post Express postage service. While all care is taken during packing, we cannot take responsibility for loss or damage by Australia Post.
**Refund Policy**
We do not offer change of mind refunds or exchanges.
If you receive your order and you are not happy with the plant, please let us know by email petesperfectplants3805@gmail.com within 48 hours of your order getting delivered by AusPost. Please include a picture of the plant showing the issue. We cannot accept refunds if we are told after the 48-hour deadline.
Please note, that pictures of plants are only examples of what you will receive (unless stated otherwise in product description) Please remember that weather can change the appearance of plants. Some plants are summer or winter dormant and can look extremely different depending on the time of year. Most of our aloes, agaves, dragon trees are hard grown in Melbourne weather so may have marks on the leaves from the weather.
**Pick Up Policy**
We are open by appointment only. Please contact us to arrange a time to pick up your order. Minimum order is $20 for pick up orders.